Moving numbers to an LC Phone Sub-account from the client's own Twilio account

Modified on Thu, 10 Oct at 1:06 PM

Moving numbers to an LC Phone Sub-account from the client's own Twilio account:

1. Please provide the Location ID to our support team, which you are trying to move the Twilio number(s) to, so we can identify the ISV account's Account SID for you.

2. Create a support ticket with Twilio support
Subject: Moving numbers request

3. CCs: Copy and paste this email: [email protected]
Click add ( + ) so we can approve your request.

Comment:

Hi Twilio Support,

I would like to move the following phone numbers to a new account -

+1 PASTE_TWILIO_NUMBER_HERE

Losing account SID -
E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace your own Twilio account SID here where the number is currently in.

Gaining account SID -

Please contact support to get the ISV location's Twilio account SID for you.

Time-frame: ASAP

Please process this request at the earliest because it is business-critical for me.

Thanks!

Product: Phone numbers

Business Impact: P2 Degraded - Twilio or your configuration is not functioning properly or intermittently

4. Once all details above are filled out and cc'ed, Click on Submit

Click on NO

Click on: SUBMIT HELP REQUEST

Additional Resources
For more detailed information, you can refer to the following resources from Twilio:

Contact Twilio Customer Support Center

Need Further Assistance?
If you encounter any issues or need further assistance, feel free to reach out to Twilio Support. They can provide more specific guidance based on your account and requirements.