Moving numbers out of an LC Phone account to the client's own Twilio account

Modified on Thu, 10 Oct at 1:01 PM

Please provide the Location ID to our support team that you are trying to move the Twilio number(s) from so we can identify the ISV account's Account SID for you.

1. Create a support ticket with Twilio support

With the Subject: Moving numbers request (Click here for Twilio Support in a new window)

2. Copy and paste this email
CC: [email protected] and click add ( + ) so we can approve your request.

Hi Twilio Support,

I would like to move the following phone numbers to a new account -

+1 PASTE_TWILIO_NUMBER_HERE

Losing account SID -
please contact support to get the ISV location's Twilio account SID where the number is currently in for you.

Gaining account SID -
E.g. AC8a0eac4ea7651eba06137bbf1a907df62d < Replace your own Twilio account SID here.

Time-frame: ASAP

Please process this request at the earliest because it is business-critical for me.

Thanks!

Product: Phone numbers

Business Impact: P2 Degraded - Twilio or your configuration is not functioning properly or intermittently

3. Submit Your Request: Please click on "No" at the bottom

Click on SUBMIT HELP REQUEST

Moving numbers out of an LC Phone account to the client's own Twilio account

1. Create a support ticket with Twilio support

With the Subject: Moving numbers request (Click here for Twilio Support in a new window)

2. Copy and paste this emailCC: [email protected] and click add ( + ) so we can approve your request.

3. Submit Your Request: Please click on "No" at the bottom

2. Copy and paste this email
CC: [email protected] and click add ( + ) so we can approve your request.